Orders are typically processed within 1–5 business days after payment confirmation, excluding weekends and holidays.

During collection launches, promotional periods, or high-volume seasons, processing times may be slightly extended.

Once your order has been processed, you will receive a shipping confirmation email with tracking information when available.

Delivery timelines vary depending on destination and fulfillment location.

Estimated delivery windows:

• United States: 7–20 business days
  
• International: 10–30 business days
  

Please note these timeframes are estimates and are not guaranteed.

Aurea operates through a curated fulfillment model with trusted domestic and international production partners.

As a result:

• Items may ship separately
  
• Orders may arrive in multiple packages
  
• Shipping origins and packaging may vary by product
  

We carefully select fulfillment partners aligned with our standards for quality and reliability.

While we strive to ensure timely delivery, occasional delays may occur due to:

• Carrier disruptions
  
• Customs processing
  
• Weather conditions
  
• High seasonal demand
  
• Supplier or global logistics delays
  

We appreciate your patience during unforeseen shipping interruptions.

Tracking information will be provided via email once available.

Please allow 2–5 business days for tracking updates to appear after shipment confirmation.

Once a package has been transferred to the shipping carrier, delivery becomes the responsibility of the carrier.

If your package is marked as delivered but cannot be located, we recommend:

• Checking with neighbors or building management
  
• Contacting the carrier directly
  

While we are unable to guarantee carrier resolutions, our team will do our best to assist where possible.

Please ensure all shipping information is entered correctly at checkout.

Aurea is not responsible for orders shipped to incorrectly entered addresses. If a package is returned due to address issues, additional shipping charges may apply for reshipment.

International orders may be subject to customs fees, import duties, or taxes determined by the destination country.

These charges are the responsibility of the customer and are not included at checkout.

Once an order has entered processing, modifications may not be possible, including:

• Shipping address updates
  
• Product changes
  
• Shipping method adjustments
  

If you need assistance, please contact us as soon as possible after placing your order.

For shipping-related questions or support, please contact:

Client Concierge

clientservices@theaureastudios.com

Operating under:
Psycho Ex, LLC
DBA Aurea Studios | The Aurea Studios | Aurea Monaco | AUREA

Scottsdale, Arizona, United States

ESTABLISHED FOR AN INTENTIONAL LIFE | AUREA